FAQs

FAQs2022-04-28T15:15:40-05:00
Will I receive a membership card?2023-01-20T10:38:23-06:00

Your membership card is available virtually in the Moonlight Graham Dental Savings Club app. In order to get your virtual membership card, simply download the Moonlight Graham Dental Savings Club app from the Apple or Google app stores. The links to the app stores are below.

iOS
https://apps.apple.com/us/app/moonlight-graham-savings-club/id1618097779

Android
https://play.google.com/store/apps/details?id=com.moonlightgraham.app&hl=en_US&gl=US

Will I have to wait before I am eligible to save on specific dental procedures?2022-07-13T17:16:13-05:00

Unlike traditional dental insurance, there is no waiting period to get dental care, even the more complex procedures (such as root canals and crowns). Simply book an appointment with a participating dentist and start getting the dental care you need.

Why should I join the Moonlight Graham Dental Savings Club?2023-01-20T09:51:57-06:00

There are many reasons, and here are a few. Members can get savings up to 65% on dental care from a network of amazing dentists. Members get access to easy, appointment scheduling, real-time, accurate quotes, tele-dental appointments, dentists on call 24/7/365, Smile Now-Pay Later financing options, and a second opinion service (coming soon), all for the lowest membership fee in the market.

A Moonlight Graham membership is only $4 per month. That’s why you should join the club.

When can I start receiving savings on dental care?2022-07-13T17:16:13-05:00

You can start saving and getting the benefits of belonging, as soon as you make the first payment for your membership in Moonlight Graham’s Dental Savings Club. Simply make an appointment with a participating dentist or dental office, show your membership card, and start getting savings up to 65% on your dental care.

What should I say when I call a dental office to make sure they participate?2022-07-13T17:16:13-05:00

When you call, it is important to tell the dental office that you are member of the Moonlight Graham Dental Savings Club, and if they are a participating dental practice in the network, they will confirm participation.

If they appear on Moonlight Graham’s dental directory (on the app or website) of participating dental offices, and they don’t confirm participation, please send an email to SavingsClub@MoonlightGraham.com and we will help with any participation questions or problems.

What is the Moonlight Graham Dental Savings Club?2023-01-12T10:13:20-06:00

It’s a club for people who want more access to more transparent, convenient and affordable dental care. Members pay a monthly or annual membership fee and receive access to participating dentists who have agreed to provide members with lower prices for dental care. Members save when they receive dental care from a dentist in the Moonlight Graham dental savings club network.

Additionally, members get an app that provides access to real-time, accurate quotes, easy-to-schedule appointments, teledental appointments, dentist-on-call 24/7/365, Smile Now-Pay Later financing options, Second Opinion services, and more.

What if I think the dental office overcharged me?2022-07-13T17:16:12-05:00

You can send a copy of your bill and a letter to Moonlight Graham at the address below, and we will investigate your inquiry. As soon as we have all the required information, we will contact you with regard to our findings.

Moonlight Graham
Attn: Provider Relations
P.O. Box 240175
Milwaukee, WI 53224.

What if I have a complaint about a participating dentist or dental office?2022-07-13T17:16:12-05:00

Please send an email to SavingsClub@MoonlightGraham.com and provide the specific complaint including details of the participating dentist or dental office. We will do our best to help resolve the situation, however; Moonlight Graham does not have a final determination in matters of dental care received by a member and provided by a dentist or dental office, and can’t be held liable for the actions of a dentist or dental office.

What do I do if I am having issues with the Moonlight Graham Mobile App?2022-07-13T17:16:13-05:00

If you have any issues with the app please email SavingsClub@MoonlightGraham.com and explain the issue and we will help resolve it.

What dentists or dental offices can I go to?2022-07-13T17:16:12-05:00

To receive the savings and other benefits of being a member of the Moonlight Graham Dental Savings Club, you must go to a dentist or dental office who is participating in the Moonlight Graham dental network.

You can find participating dentists and dental offices by visiting the “FIND A DENTIST” page on the Moonlight Graham mobile app or website.

There is not a participating dentist or dental office close to my home. What do I do?2022-07-13T17:16:12-05:00

Moonlight Graham is working to grow the dental network every day, so hopefully we can have many participating dentists close to your home. If there is currently not a participating dentist close to your home, please send us the names of dentists and dental offices near your home, and we will reach out to them, confirm credentials and good standing, and if appropriate invite them to join the Moonlight Graham dental network.

Once I select a dentist or dental office, can I change to another one?2022-07-13T17:16:12-05:00

Another great feature of the Moonlight Dental Savings Club is the member’s freedom to select any dentist or dental office participating in the Moonlight Graham network. You can change to another participating dentist and dental office at any time, for any reason.

However, if you decide to change dentists or dental offices, this does not relieve you of payment for dental care previously received from a dentist or dental office. Members receiving dental care from a dentist or dental office are obligated to pay for the care.

Is there a maximum or a limit on the amount of dental care or savings for a member?2022-07-13T17:16:12-05:00

No, there are no maximums or limits on the dental care or savings a member can receive. At Moonlight Graham, we want our members to get the dental care they need, and save as much as possible. We know a person’s oral health is related to their overall health, and we want our members to be healthy.

Is the Moonlight Graham Dental Savings Club considered insurance?2022-07-13T17:16:13-05:00

The Moonlight Graham Dental Savings Club is NOT insurance, and that’s a good thing. There are no pre-authorizations, no unnecessary fees, no waiting periods, no waiting for bills or quotes, no billing nightmares, no insurance hassles.

Moonlight Graham provides members with savings up to 65% on dental care plus many features providing a more transparent and convenient dental care experience.

If my dentist refers me to a specialist who is not in the network, do I still get the savings and benefits?2022-07-13T17:16:12-05:00

No. You will only receive the savings and other benefits of a Moonlight Graham membership if you go to a dentist, specialist or other dental care provider who is contracted with Moonlight Graham and participating in the Moonlight Graham network. You can ask your doctor or dentist if he/she could recommend one of the participating specialists in the Moonlight Graham network.

If I join the Moonlight Dental Savings Club, will it interfere with my Medicare?2022-07-13T17:16:12-05:00

No, as Medicare does not cover general dental care such as checkups, cleanings, fillings, or dentures. If you have Medicare Advantage with dental coverage, then you most likely receive some routine dental services, so check with your plan to see what dental services may be covered. Also, check if your Medicare Advantage with dental coverage includes a dentist or dental office that works for you.

You cannot use dental insurance and your dental savings club benefits for the same dental care procedure, in accordance with insurance policy rules. Your dentist can, however, help you to coordinate your dental care treatment plan using both your insurance and Moonlight Graham membership. Once you’ve reached the annual maximum on your dental insurance plan, then a Moonlight Graham membership might help you get savings on other needed dental care.

If I have other questions about the Moonlight Graham Dental Savings Club, who do I contact?2022-07-13T17:16:12-05:00

Questions can be submitted using the Moonlight Graham app “Contact Us” functionality. Questions may also be sent by email to SavingsClub@MoonlightGraham.com

If I have a pre-existing condition can I still join the club?2022-07-13T17:16:13-05:00

Yes, the Moonlight Graham Dental Savings Club encourages people with pre-existing conditions to become members and get more access to more transparent, convenient and affordable dental care. No matter what pre-existing conditions you have, you can join the Moonlight Graham Dental Savings Club, get the care you need and savings up to 65% on dental care from dentists in our network.

I have an appointment, what do I need to do?2023-01-20T09:53:38-06:00

You will need to go to a participating dental office. When you arrive at the dental office you will need to show your membership card, virtually on the app. Upon confirming membership, you will receive the savings and other benefits of being a member.

How will my current orthodontic treatments be handled?2022-07-13T17:16:12-05:00

If the orthodontist providing your dental care is participating in the Moonlight Graham dental network, then you will receive savings based on the lower fees agreed upon by the orthodontist for Moonlight Graham members. If your orthodontist is not participating in the Moonlight Graham network, then you will pay according to the Orthodontist’s regular dental care fees.

How much can you save with the Moonlight Graham Dental Savings Club?2022-07-13T17:16:13-05:00

There is no limit on savings with the Moonlight Graham Dental Savings Club. You can get savings up to 65% on dental care, and special dental care bundles are also available to members. The estimated average annual savings amount is $300 for an individual member, based on Fair Health Prices www.fairhealth.org, Moonlight Graham dental care fees, and the American Dental Association’s (ADA’s) recommendation for annual x-rays, exams and cleanings. Savings will vary on the dental care, the dental office, and the location.

How does the Moonlight Graham Dental Savings Club work?2022-07-13T17:16:13-05:00

First, you go to the Find a Dentist feature on the Moonlight Graham website to determine if the Moonlight Graham dental network has participating dentists and dental offices in your area. If Moonlight Graham has participating dentists in your area, you are in luck. If you want more transparent, convenient and affordable dental care, then you join the club.

Then you simply make an appointment with a participating dentist or dental office, show your membership card at your appointment, and get real savings up to 65% on your dental care. Members get their dental care from their dentist and directly pay the dental office. It’s that simple.

How can I find a dentist that participates in the Moonlight Graham Dental Savings Club network?2022-08-31T08:24:12-05:00

Go to the Find a Dentist section in the website or go to the mobile app and click the find a dentist button. You can do a search based on dentist or practice name, specialty of dentist, and also available services including tele-dental appointments, and Smile Now-Pay Later financing options, as well as if the dental practice offers the four special dental care bundles.

Can my dentist join the network?2022-07-13T17:16:12-05:00

Yes. Simply have your dentist or dental office send an email to SavingsClub@MoonlightGraham.com requesting to join the Moonlight Graham network. We will follow-up to vet the dentist and dental office to confirm credentials and good standing, and then if appropriate we will provide the information required to join the network.

Can I use the Moonlight Graham membership with my current dental insurance?2022-07-13T17:16:12-05:00

You cannot use dental insurance and your dental savings club benefits for the same dental care procedure, in accordance with insurance policy rules.

Your dentist can, however, help you to coordinate your dental care treatment plan using both your insurance and Moonlight Graham membership. Once you’ve reached the annual maximum on your dental insurance plan, then a Moonlight Graham membership might help you get savings on other needed dental care.

Can I join the Club if I don’t have a smart phone?2023-01-20T09:52:55-06:00

Unfortunately, you need a smart phone to join the Moonlight Graham Dental Savings Club.

Why?

In order to provide members with more access to more transparent, convenient and affordable dental care, we developed a mobile app with technology to streamline the process and minimize the costs. You need a smart phone to download and use the app.

Can I go to a dentist or dental office that does not participate in the network?2022-07-13T17:16:12-05:00

You may go to any dentist or dental office of your choice, however; you will not receive any of the savings or other benefits of being a Moonlight Graham member if you go to a dentist or dental office not participating in the Moonlight Graham network.